Shipping Policy

Last Updated: August 17, 2026

At HRN Mall, we are committed to processing and delivering your orders as quickly and reliably as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may occasionally be longer during sales, promotions, holidays, or periods of high order volume.

2. Delivery Time

After your order has been processed and shipped, delivery times may vary depending on your location and the courier service used.

Estimated delivery times will be provided where applicable. Delivery times are estimates only and are not guaranteed.

Delays may occur due to weather, public holidays, courier issues, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Any available free-shipping promotions will be subject to the terms and conditions of the specific promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including the correct phone number.

HRN Mall is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice that your shipping information is incorrect, please contact us as soon as possible. We will try to update it before the order is shipped.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to pay the full order amount to the delivery representative when the order is delivered.

COD availability may depend on the delivery location and other applicable conditions.

6. Order Tracking

If tracking information is available for your order, it may be provided after your order has been shipped.

You can use the tracking information provided by the courier to check the status of your shipment.

7. Failed or Returned Deliveries

If a delivery cannot be completed because the customer is unavailable, refuses the parcel, provides incorrect information, or otherwise prevents delivery, the order may be returned to HRN Mall.

Additional shipping charges may apply if the customer requests that the order be shipped again.

8. Damaged Packages

If your package appears damaged when delivered, please check the contents as soon as possible.

If the product is damaged or defective, please contact us according to our Return & Refund Policy and provide your order number along with clear photos or videos of the issue.

9. Delivery Delays

HRN Mall is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, natural disasters, public holidays, strikes, or other unforeseen events.

We will make reasonable efforts to assist you in tracking delayed shipments.

10. International Shipping

If HRN Mall offers international shipping, delivery times, shipping charges, customs duties, taxes, and other fees may vary depending on the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.

11. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please visit the Contact Us page on the HRN Mall website and send us a message.

Our customer support team will be happy to assist you.

HRN Mall
Please visit our Contact Us page for customer support.