Refund policy

Return & Refund Policy

Last Updated: August 17, 2026

At HRN Mall, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • The item is returned with its original packaging, tags, accessories, and other included materials.

  • The item has not been damaged, altered, washed, or used.

  • Proof of purchase or your order number is provided.

Some products may not be eligible for return due to their nature or hygiene requirements. Such products will be clearly identified on the product page where applicable.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the item and the problem

After reviewing your request, HRN Mall may offer a replacement, exchange, or refund depending on the circumstances.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Used, washed, or damaged products

  • Products without their original packaging or tags

  • Personalized or customized products

  • Items marked as Final Sale

  • Products that cannot be returned for hygiene or safety reasons

4. Return Process

To request a return, please contact HRN Mall Customer Support with your order number and reason for the return.

If your return is approved, we will provide you with instructions on where and how to send the item.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

5. Return Shipping

If the return is due to an incorrect, damaged, or defective item received from HRN Mall, we may cover the applicable return shipping costs.

For returns due to a change of mind, incorrect size, or other customer-related reasons, the customer may be responsible for return shipping costs.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, where possible.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Shipping charges may be non-refundable unless the return is the result of an error on our part or the item was received damaged or defective.

7. Exchanges

If you would like to exchange an eligible item, please contact us within the applicable return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.

8. Refund Delays

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, contact HRN Mall Customer Support and provide your order details.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests, but an order may not be cancellable once it has been processed, shipped, or handed over to the delivery service.

10. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be handled through an alternative method agreed upon with the customer, subject to HRN Mall's verification and refund procedures.

Additional information may be requested to process a refund securely.

11. Policy Changes

HRN Mall reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please visit our Contact Us page and send us a message. Our customer support team will be happy to assist you.

We appreciate your business and are committed to providing you with a positive shopping experience.